At Pastool Khan Shoes, we want you to be happy with your purchase. If you receive an incorrect, damaged, or unsuitable pair of shoes, please contact us so we can assist you with an exchange.

1. Exchange Eligibility

An exchange may be requested if:

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  You received the wrong product or size.
  
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  The product was damaged before delivery.
  
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  The product has a manufacturing defect.
  
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  You received an item that does not match your order.
  

For size or fitting issues, please contact us as soon as possible after receiving your order.

2. Condition of the Product

To be eligible for an exchange, the product must:

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  Be unused and unworn.
  
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  Be in its original condition.
  
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  Include the original packaging, where applicable.
  
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  Not have any signs of washing, damage, dirt, or alteration.
  

Products that have been worn, used, damaged, or altered by the customer may not be eligible for exchange.

3. Exchange Request

Please contact us as soon as possible after receiving your order if you need an exchange.

When contacting us, please provide:

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  Your order details
  
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  Your name and phone number
  
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  The reason for the exchange
  
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  Clear photos or videos of the product, if the item is damaged or incorrect
  

Our team will review your request and let you know whether the exchange is approved.

4. Size Exchange

If you ordered the wrong size or the shoes do not fit, you may contact us to request a size exchange.

Size exchanges are subject to availability of the requested size.

If the requested size is unavailable, we will discuss the available options with you.

5. Exchange Shipping

If the exchange is due to an incorrect, damaged, or defective product received from us, we will work with you regarding the return and replacement shipping arrangements.

For exchanges requested because of customer preference or sizing, applicable delivery or exchange charges may apply.

6. Advance Payment

For Cash on Delivery orders, a PKR 500 advance payment is required to confirm the order.

The PKR 500 advance is part of the total order amount and is not an additional fee.

Any exchange-related refund or adjustment will be handled according to the circumstances of the exchange and the applicable store policy.

7. Items Not Eligible for Exchange

Items may not be eligible for exchange if they:

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  Have been worn or used.
  
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  Are damaged after delivery due to customer use.
  
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  Have been washed or altered.
  
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  Are returned without the original packaging where applicable.
  
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  Show signs of dirt, stains, or other use.
  

8. Exchange Processing

Once we receive the returned product, it will be inspected.

If the exchange is approved, we will arrange the replacement product, subject to availability.

Exchange processing times may vary depending on the product and delivery location.

9. Contact Us

For exchange requests or questions, please contact us:

Pastool Khan Shoes

Faisalabad, Pakistan

Email: info@pastoolkhanshoes.com

Phone / WhatsApp:+92 306 7271735

Website: pastoolkhanshoes.com