Privacy Policy

PRIVACY POLICY

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect information such as:

Full name
Phone number
Email address
Shipping and delivery address
Order and product information
Information you provide when contacting us through WhatsApp, phone, or other communication methods
Information about your device and how you use our website

We collect information that is reasonably necessary to process orders, provide customer service, arrange delivery, and operate our website.

2. How We Use Your Information

We may use your information to:

Process and confirm your orders
Contact you about your order
Confirm Cash on Delivery orders
Contact you regarding the PKR 500 advance payment required for order confirmation
Arrange delivery of your order
Provide customer support
Process exchanges, refunds, or other order-related requests
Respond to questions and inquiries
Improve our website, products, and services
Prevent fraud, misuse, or unauthorized activity
Send promotional communications where permitted

3. Order and Payment Information

Pastool Khan Shoes currently offers Cash on Delivery (COD).

A PKR 500 advance payment is required to confirm and process an order. The remaining order amount is paid to the courier upon delivery.

We may use your phone number or WhatsApp contact information to communicate with you regarding your order and advance-payment confirmation.

We do not store your complete payment-card details on our website.

4. Sharing Your Information

We do not sell your personal information.

We may share the information necessary to complete your order with trusted service providers, including:

Shopify, which provides our online store platform
Courier and delivery companies
Payment or transaction service providers
Website, analytics, or technical service providers
Other service providers when necessary to operate our business

Only information reasonably necessary for the relevant service may be shared.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Help the website function properly
Remember preferences
Understand how visitors use our website
Improve website performance and user experience

Some cookies may be provided by Shopify or third-party services used on our website.

6. Protecting Your Information

We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

7. Retention of Information

We may retain your personal information for as long as reasonably necessary to:

Complete orders and provide our services
Maintain business and transaction records
Handle exchanges, refunds, or disputes
Prevent fraud or misuse
Meet applicable legal or business requirements

When information is no longer needed, we may delete or anonymize it where appropriate.

8. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or other services.

We are not responsible for the privacy practices of these third-party websites. We recommend reviewing their privacy policies before providing them with personal information.

9. Your Privacy Rights

Depending on applicable law, you may have rights concerning your personal information, including requesting access to, correction of, or deletion of certain information.

To make a privacy-related request, please contact us using the information below.