Shipping Policy

SHIPPING POLICY

At Pastool Khan Shoes, we aim to deliver your order safely and on time. This Shipping Policy explains our order processing, delivery, and payment process.

1. Shipping Locations

We currently deliver orders across Pakistan.

Delivery availability may vary depending on the customer’s location and the courier service available in that area.

2. Order Processing

Orders are processed after they are placed and confirmed.

To confirm an order, we require a PKR 500 advance payment. We may contact you by phone or WhatsApp to verify your order and provide the advance-payment details.

Orders are generally dispatched within 1–3 business days after confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

3. Delivery Time

After dispatch, delivery generally takes approximately 2–5 business days, depending on the destination and courier service.

Remote areas may require additional delivery time.

Delivery times are estimates and may be affected by courier delays, weather, public holidays, or circumstances beyond our control.

4. Shipping Charges

Any applicable shipping charges will be shown during checkout or communicated before the order is confirmed.

Shipping charges may vary depending on the delivery location and order.

5. Cash on Delivery and Advance Confirmation

Pastool Khan Shoes offers Cash on Delivery only.

A PKR 500 advance payment is required to confirm and process every order. This amount is part of the total order price and is not an additional fee.

The remaining balance must be paid in cash to the courier when the order is delivered.

For example, if your order total is PKR 5,000:

PKR 500 is paid in advance for order confirmation.
PKR 4,500 is paid to the courier upon delivery.

An order will not be dispatched until the required advance payment has been received and the order has been confirmed.

6. Order Tracking

Where tracking is available, tracking details may be shared after your order has been dispatched.

You can use the provided tracking information to check your shipment’s status through the relevant courier service.

7. Incorrect or Incomplete Address

Please provide accurate delivery details, including:

Full name
Active phone number
City
Complete delivery address
Any useful nearby landmark

Pastool Khan Shoes is not responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.

8. Failed Delivery or Refused Orders

If a delivery attempt fails because the customer is unavailable, cannot be contacted, or refuses the order, the courier may return the package to us.

If the customer requests the order to be shipped again, additional delivery charges may apply.

The PKR 500 advance may not be refundable for an order that is refused, cancelled after confirmation, or returned because of the customer’s failure to receive it, except where required by applicable law or approved by Pastool Khan Shoes.